IT Systems Specialist

Req ID: 81884

Location:

Tijuana, Baja California, Mexico

General Summary

Provides entry-level technical support by following established procedures to resolve common hardware, software, network, and user-access issues. Documents service requests, communicates clearly with users, and escalates complex problems to experienced team members. Works under regular supervision, collaborates with internal teams, and builds technical knowledge through training and hands-on experience. Performance is evaluated based on service quality, timely issue resolution, and adherence to IT standards.

Duties & Responsibilities
- Provides hands-on technical support for company-issued desktops, laptops, peripherals, mobile devices, operating systems, and software.
- Tracks service requests through resolution, ensures customer satisfaction, and escalates complex issues to higher-level support or external resources.
- Installs, troubleshoots, and supports wired and wireless networks in accordance with corporate standards, including requirements gathering, LAN monitoring,



and network security management.
- Installs, troubleshoots, and supports communication systems, including video and voice conferencing and mobile phone services.
- Collaborate with teams on projects supporting IT initiatives and implementations.
- Provides technical support to users across business offices, engineering labs, manufacturing facilities, and distribution warehouses.

Accountability / Impact of Job

Check the box that indicates the scope of this position’s accountability and detail the locations of accountability.

Local

(Accountable to single country)

Regional

(Accountable to multiple countries)

Global

(Accountable to multiple continents)

List either the country (local), the countries (regional), or the multiple continents (integral) impacted:

Tijuana, Mexico

Provide any additional comments relative to the accountability / impact of this position.

Authority:

It has the authori

📌 IT Systems Specialist (Tijuana)
🏢 Vistance Networks
📍 Tijuana