Additional Locations
Mexico-DF-Benito Juárez

Diversity - Innovation - Caring - General Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose
Responsible for driving operational excellence across the Capital Equipment Services organization in LATAM. The role establishes standardized processes, performance management frameworks, customer experience initiatives, and continuous improvement programs to improve equipment uptime, service effectiveness, operational efficiency, and customer satisfaction. The position partners closely with Commercial, Quality, Regulatory, Supply Chain, Business Units,



and Global Capital Equipment teams while providing functional leadership to the regional CEPA and FSE network.

Key Responsibilities
- Strategic Planning and Execution:
- Develop and execute a comprehensive service strategy aligned with the organization’s overall goals.
- Identify growth opportunities, market trends, and customer needs to drive service expansion.
- Collaborate with cross-functional teams to ensure seamless execution of service initiatives.
- Performance Metrics and KPIs:
- Establish key performance indicators (KPIs) to measure service quality, efficiency, and customer satisfaction.
- Regularly review performance metrics and adjust strategies as needed to meet or exceed targets.
- Stakeholder Relationship Management:
- Foster strong relationships with internal stakeholders (such as sales, marketing, quality, legal and supply chain) to align service objectives with business goals.
- Engage with external partners, suppliers, and customers to enhance service delivery and resol

📌 Capital Equipment Operational Excellence Senior Manager, LATAM (Estado de México)
🏢 Boston Scientific
📍 Estado de México