Mercedes-Benz AG is responsible for the general business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole.
Objective
Drive the development & performance of the Mercedes-Benz agent network by enhancing customer experience, strengthening relationships with agent management teams, and supporting business growth through consulting, data analysis, and strategic governance.



Ensure alignment between network operations, customer satisfaction, and brand standards.

Day to day (main tasks)
Project Management for Agent Scorecard and MB Mex Agent Awards Program
- Drive the program by definition and calculation of respective KPIs
- Align with all internal relevant BUs
- Be main point of contact for the agents
- Update and communicate changes necessary to drive the agent performance

Customer Experience
- Oversee the 5-Star Rater MBMex & GDLatam CSI Systems for Sales & CS.
- Analyze KPIs and insights identify areas for improvement.
- Coordinate corrective actions with agents and across the internal organization to ensure continuous improvement of Customer Experience.
- Drive the Agent action plans across the network.
- Work very closely with all BUs for a comprehensive concept to constantly drive highest customer experience.
- Conduct analyses and geographic stu

📌 Network Development Sr. Analyst (Ciudad de México)
🏢 Mercedes-Benz México
📍 Ciudad de México