Role: EUC Support Engineer
Duration: 6Months contract
Location: Guadalajara, Mexico

End User Support & Smart Hands / Eyes Engineer
Job Overview
We are looking for an experienced End User Support Engineer / Smart Hands & Eyes Technician to provide onsite IT support to end users and deliver hands-on assistance to remote infrastructure, network, server, and application teams.
The engineer will act as the local technical presence onsite, handling user support, hardware troubleshooting, device installations, basic network checks, data center activities, and physical hands-and-eyes support as required.
Key Responsibilities
End User Support
• Provide onsite L1/L2 technical support to end users.
• Troubleshoot Windows laptops, desktops, monitors, docking stations, printers, and peripherals.
• Install, configure, replace, and troubleshoot hardware and software.
• Support Microsoft 365, Outlook, Teams, and other standard business applications.
• Assist with user onboarding, device setup, and workstation deployments.
• Handle password, account, access, and basic application-related issues.




• Log and update incidents and service requests in the ticketing system.

Smart Hands & Eyes Support
• Provide hands-and-eyes support to remote network, server, infrastructure, and application teams.
• Perform physical checks of equipment based on remote team instructions.
• Identify device status, LED indicators, port connections, cables, and hardware conditions.
• Perform approved device reboots and power cycling.
• Connect console cables and provide remote access assistance.
• Perform cable identification, removal, insertion, and replacement.
• Assist with SFP/transceiver removal and insertion where required.
• Capture and share clear photos of equipment, labels, ports, and cabling.
• Follow remote engineering instructions and provide accurate onsite feedback.

Data Center & Infrastructure Support
• Support physical IT infrastructure activities involving servers, switches, routers, stora

📌 Information Technology Specialist (Guadalajara)
🏢 TECEZE
📍 Guadalajara