General Information

City

Mexico City

State/Province

Mexico City

Country

Mexico

Date

Friday, September 11, 2026

Working time

Full-time

Ref#

20041104

Job Level

Executive Manager

Job Type

Experienced

Seniority Level

Associate

Description & Requirements

About Xerox Holdings CorporationAt Xerox, we make work, work For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Lexmark a Subsidiary of Xerox Corporation

Overview:
Xerox is seeking a Services Customer Operations Sales Manager to oversee the operations and delivery of a managed services contract. This role is responsible for ensuring contracted services meet or exceed established SLAs and KPIs while managing customer P&L;, continuous improvement initiatives,



and customer governance. You will build strong client relationships and collaborate with operational teams and subcontractors to support customer satisfaction.

Why Join This Team:
• Opportunity to manage key customer relationships and contribute directly to service delivery and customer satisfaction.
• Collaborate with operational teams, subcontractors, and customers across multiple levels.
• Drive continuous improvement opportunities within managed services operations.
• Develop experience across customer governance, financial management, and service delivery.
• Benefits and additional role specific perks to be confirmed.

What You Will Do:
• Manage contracted service delivery to ensure established SLAs and KPIs are met or exceeded.
• Manage customer P&L;, contract amendments, continuous improvement initiatives, and customer governance.
• Ensure operational teams and subcontractors have a clear understa

📌 Service Manager (Ciudad de México)
🏢 Xerox
📍 Ciudad de México