Location: Guadalajara, Jalisco — Hybrid
Salary: $34,000 MXN gross per month + Quarterly performance-based incentives
Travel: Valid U.S. visa required
About the Role
We are looking for a relationship-driven and commercially minded professional to manage and grow a portfolio of U.S.-based customer accounts.
This position combines Customer Success, Account Management, and relationship-based sales. You will be responsible for building trusted customer relationships, increasing platform usage, retaining and reactivating accounts, and identifying growth opportunities within existing customers.
This is not a traditional customer support position. Customers may not always contact you with an immediate request, so you must be comfortable creating engagement, uncovering needs, and proactively demonstrating how the platform can support their business.
The role is a hands-on individual contributor position in a growing and evolving environment. Some processes and responsibilities are still being refined, so the right person must be comfortable creating structure, taking initiative,



and moving forward without always having detailed instructions.
Key Responsibilities
Manage and Strengthen Customer Relationships• Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle.
• Build authentic relationships and become a trusted partner to customer stakeholders.
• Conduct proactive outreach, pulse checks, account reviews, and strategic follow-ups.
• Understand each customer’s business, operational challenges, goals, and decision-making process.
• Maintain meaningful relationships even when customers do not have an immediate need.
• Build relationships with multiple stakeholders and decision-makers within each account.
• Advocate for customer needs while balancing customer satisfaction with business objectives.

Drive Retention and Customer Engagement• Monitor customer activity, platform usage, adoption, engagement, and account health.
• Identify declining or a

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