Collections Analyst
Description -
At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you
As a Collections Analyst II within HP's General Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.
This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.

What will you do?
• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
• Analyze aging balances, payment trends,



and account health to identify risks and opportunities for cash acceleration.
• Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
• Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
• Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
• Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
• Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
• Identify process improvement opportunities and participate in projects focused on enhancing the c

📌 Collections Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque