Our Company:
ModelKite is comprised of friendly professionals providing safe, efficient, and affordable transportation solutions tailored to your supply chain needs. Starting with our fast response times, we take a highly attentive, proactive approach to minimizing challenges and optimizing your cross-border and domestic shipments. For consistently delivering quality services at competitive rates, we’ve proudly established a loyal customer base that has been with us since our beginnings or earned through referrals.

What we offer:
• Paid time off
• Paid training
• Quarterly Bonus

Key Responsibilities:
• Enter customer orders, audit data, and maintain accurate records in internal databases.
• Answer incoming calls from carriers and provide timely, professional assistance.
• Track booked loads and update their status in the Transportation Management System (TMS).
• Coordinate shipments, including scheduling, tracking, and rescheduling appointments with shippers and receivers.
• Monitor delivery timelines, quality, and productivity metrics to ensure service excellence.




• Resolve customer and carrier issues or complaints with professionalism and efficiency.
• Support the full order cycle, ensuring smooth operations from order entry to final delivery.
• Collaborate with dispatchers, carriers, shippers, and receivers to manage logistics schedules.
• Analyze performance data to identify areas for improvement and support process enhancements.
• Ensure compliance with company policies, industry standards, and relevant regulations.
• Stay informed about transportation and logistics trends to better serve customer needs.
• Provide general administrative and operational support to the logistics team.

Qualifications:
• Previous experience in customer service, logistics, or transportation coordination preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and manage priorities in a dynamic environment.
• Familiarity with Transportation Management S

📌 Customer Service Representative (México)
🏢 ModelKite
📍 México