The Manager II, Messaging & Productivity is responsible for the strategy, engineering leadership, service ownership, lifecycle management, and continuous improvement of the firm's enterprise messaging and productivity services.

This role leads a globally distributed team responsible for Microsoft Exchange Online, Microsoft Teams, SharePoint Online, Slack, Power Platform, and related messaging and productivity technologies.

The Manager serves as the accountable service owner for the Messaging & Productivity Platforms portfolio, ensuring these services are secure, reliable, scalable, well governed, and aligned with the needs of the business.
The role also provides technical leadership and delivery oversight for messaging, email, SharePoint, collaboration-data, and tenant migrations associated with mergers, acquisitions, divestitures, consolidations, and other business transitions.

The successful candidate will balance people leadership, technical depth, service ownership, operational excellence, platform strategy, governance, and employee experience.

Day-to-day responsibilities:




Service Ownership & Strategy
• Serve as the accountable service owner for Microsoft Exchange Online, Microsoft Teams, SharePoint Online, Slack, Power Platform, and related messaging and productivity services.

• Develop and maintain a 12-24 month roadmap for the Messaging & Productivity Platforms portfolio.

• Translate business requirements, employee needs, technology trends, platform capabilities, and lifecycle requirements into actionable service priorities.

• Establish measurable outcomes across service reliability, performance, adoption, employee experience, operational health, and continuous improvement.

• Maintain clear visibility into service risks, technical debt, dependencies, investments, and upcoming platform changes.

• Identify opportunities to simplify the technology landscape, improve adoption, automate operations, and improve the digital workplace experience.

• Establis

📌 Manager II, Messaging (Ciudad de México)
🏢 Kroll
📍 Ciudad de México