General Information

Field

Proposed Description

Role (Picklist)

Senior Manager Process Expert IOPs

BSv Role

PE Process Expert

Job Family

Supply Chain / Planning Process Excellence

Global Grade

D1

Scope

LATAM IOPs model adoption, process standardization, technology enablement, knowledge management and transformation governance

Version

Enhanced role proposal for D1 positioning

D1 Positioning Summary

• This role is positioned as a Senior Manager-level Process Expert accountable for translating the integral IOPs / GEN9 (ACTUALS VERSION) (actuals version) standard into sustainable regional execution across Demand Planning, Supply Planning, MRP Planning and Import-Export Planning.

• The D1 justification is based on the breadth of regional scope, expert ownership of process governance, accountability for technology adoption, leadership of capability building, cross-functional stakeholder influence, and responsibility for measurable business outcomes.



This includes manage Senior Stakeholders relationship for the different Markets and Functions inside the client.

• The role does not only document standards; it enables adoption, detects gaps, drives corrective actions, supports escalations, governs knowledge transfer and ensures that new GAP-fit initiatives are transitioned through ESOAR with operational discipline.

Role Overview

The Manager Process Expert IOPs integrates, governs and enables the adoption of the standardized IOPs model across LATAM, ensuring that work processes, technology usage, escalation routines and knowledge management remain aligned with the global GEN9 (ACTUALS VERSION) operating model.

The role acts as the regional process authority for the assigned planning domain, connecting business needs, global standards, technology capabilities and operational execution. It supports the organization in solving deviations from the standard model, identifying root causes, coordinating specialist input and converting lessons learned into sustainab

📌 Supply Chain Senior Manager Process Expert IOPs (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes