DE-CIX is the world’s leading operator of Internet, AI and Cloud Exchanges (IXs). At our 60 locations across Europe, Africa, North and South America, the Middle East, and Asia, we work at the heart of the Internet.

In Mexico, DE-CIX operates IXs in Mexico City and Querétaro, connecting customers with local, regional, and international networks within the world’s largest interconnection ecosystem.

Since 1995, our services have helped create digital ecosystems worldwide and enable the seamless, fast, and secure exchange of data between people, businesses, and organizations. More than 250 colleagues from over 35 nations are part of the DE-CIX success story.

For more information, please visit www.de-cix.net.

For our Mecican location (Querétaro), we are looking for a highy motivated

Customer Support Engineer (Ingeniero/a de Soporte al Cliente)

Our Offer

• Advanced technical customer support, responding to enquiries from national and international customers via email and telephone as part of the Customer Service Team.
• Process new customer connections and upgrades,



with a key focus on troubleshooting and problem resolution.
• Support the VP of Integral Customer Service in operational, strategic, and administrative tasks.
• A permanent position within the global market leader in its sector, characterised by short decision-making processes.
• Collaborate within an appreciative corporate culture with a team of like-minded experts.
• Engage with innovative and international colleagues in a dynamic environment.
• The position is remote, but it would be an advntage if the candidate resides within commuting distance of Querétaro or Mexico City.

This is important to us

• Professional experience in Customer Service or Technical Support, ideally within the telecommunications industry.
• Strong understanding of Internet technologies, especially TCP/IP, BGP, and other network protocols; basic Linux skills with the willingness to develop further.
• Knowledge of data centres an

📌 Customer Support Engineer (Santiago de Querétaro)
🏢 DE-CIX
📍 Santiago de Querétaro