Company Description

In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquartered in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.

Job Description

The Customer Service Engineer serves as the primary liaison between customers and the organization, ensuring customer satisfaction through effective communication, timely response to customer requirements, management of customer complaints, and coordination of cross-functional teams to resolve issues. This role focuses on maintaining strong customer relationships while supporting quality, delivery, and continuous improvement objectives.




Key Responsibilities
• Act as the primary point of contact for assigned customers.
• Build and maintain strong customer relationships.
• Respond promptly to customer inquiries, concerns, and requests.
• Coordinate customer meetings and provide regular status updates.
• Receive, document, and manage customer complaints and concerns.
• Lead problem-solving activities using methodologies such as 8D, 5 Why, Fishbone Diagram, and PDCA.
• Coordinate containment, corrective, and preventive actions.
• Ensure effective closure of customer issues within agreed timelines.
• Monitor customer performance metrics and satisfaction levels.
• Analyze quality trends and identify improvement opportunities.
• Support continuous improvement initiatives focused on customer satisfaction.
• Participate in customer audits and quality reviews.
• Collaborate with Quality, Manufacturing, Engineering

📌 Customer Quality Engineer (México)
🏢 Aumovio
📍 México