About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

Learn more at www.confiemx.com

Job Responsibilities

The Product Owner will own the vision, roadmap,



and delivery of an internal performance management application that covers the end-to-end performance cycle for frontline operations. This includes reliable data ingestion and metric definition, performance visibility for agents, supervisors, and regional leaders, and closed-loop coaching workflows from insights to action plans to tracking. The Product Owner is accountable for measurable business outcomes, adoption, and safe deployment of AI-driven capabilities that improve coaching quality and operational performance.

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Job Activities:

• Define and communicate product vision, strategy, and roadmap aligned to business objectives for frontline performance management.

• Translate operational needs into a prioritized backlog with clear user stories, acceptance criteria, and measurable success metrics.

• Design and run phased delivery from MVP to full deployment: pilot, controlled rollout, and

📌 Product Owner (México)
🏢 Confie TA Admin
📍 México