Position: Customer Support Engineer - IBM Power for
Google Cloud Location: Remote Work Model: · Remote · Monday to
Friday 09:00 am to 06:00 pm We are offering: ● Pay rate: $70K MXN
Monthly ● Direct Hiring ● Law Benefits ● Enhaced Employee Benefits
● Advanced English Requirements: · Bachelor’s degree in computer
science or related field or equivalent work experience · 1–5 years
of technical customer-facing experience · 1-5 years of Experience
en IBM PowerVC · Experience with Google Cloud · Experience with IBM
AIX or IBM highly preferred · Experience with Google Cloud highly
preferred · Experience with system administration support of
operations, working knowledge of storage technologies and
virtualization support · Ability to partner across teams to achieve
a common goal · Self-motivated and independent thinker with quick
learning skills · Excellent analytical, problem resolution and
decision-making skills · Understanding of business processes and
ability to translate business requirements into application
functionality · Ability to be on-call and part of a support




rotation as required · Service-oriented with focus on identifying
customer pain points and needs · Demonstrated ability using
critical thinking to resolve complex problems · Strong
interpersonal and communication skills Key Responsabilities: ●
Successfully manage technical support requests from our IBM Power
for Google Cloud customers that need assistance with performance
and/or troubleshooting ● Troubleshoot production issues spanning
various levels of the technology stack and engage appropriate
engineering teams as required ● Understanding customer’s needs and
business pain points to deliver outstanding support and maintain
high customer satisfaction ● Collaborate with internal engineering
teams and Google to address customer incidents and support requests
associated with IBM Power for Google Cloud ● Provide Root Cause
Analysis and possible solution improvements that enable effective
troubleshooting and

📌 Customer Support Engineer (Heroica Puebla de Zaragoza)
🏢 CRH Talento de IT
📍 Heroica Puebla de Zaragoza