Customer Service Officer
Mexico City, Mexico
Are you passionate about customer service and international logistics? Join our team and become part of a general shipping and logistics leader.
Education
Bachelor's Degree in Business Administration, International Business, International Relations, Logistics, or a related field.
Key Responsibilities
- Provide exceptional customer service aligned with company standards and Service Level Agreements (SLA). - Manage customer inquiries received through multiple communication channels. - Provide telephone support and customer advisory services. - Track and monitor ocean freight shipments. - Respond to customer requests received via email in a timely and professional manner. - Maintain direct communication with customers, customs brokers, port personnel, and overseas agents. - Follow up on booking requests and shipment status. - Analyze customer cases and coordinate with internal teams to ensure efficient resolution. - Prioritize customer requests according to urgency and business impact.



- Escalate recurring customer issues and service improvement opportunities when necessary. - Support customers in their digital journey by providing guidance and education on available tools and services.
Qualifications & Profile
- Proactive and customer-oriented mindset. - Strong communication and interpersonal skills. - Ability to build and maintain professional relationships with customers and stakeholders. - Professional attitude with the ability to work effectively under pressure. - Strong organizational and problem-solving skills. - Basic proficiency in Microsoft Office. - Intermediate to Advanced English proficiency. - Previous experience in the shipping or maritime industry is highly desirable. - Experience in customer service, logistics, freight forwarding, or supply chain operations is an advantage.
What We Are Looking For
We are seeking a highly motivated professional who enjoys working in a fast-paced environment, is committed to de

📌 Customer Service Officer (México)
🏢 Cma Cgm
📍 México