At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Field Operations Support Agent, you will support our ambitious growth across the US by coordinating facilities maintenance, managing administrative records, monitoring field situations, and ensuring timely communication across the Flix/Greyhound network. The ideal candidate is detail-oriented and has open/versátil shift availability to support our 24/7 operation.
About the Role
Support the coordination of facilities maintenance and repair requests ,this includes following up with vendors, scheduling work, communicating with internal teams, tracking updates and correspondence in our project management platform, maintaining maintenance logs and vendor databases, and helping ensure open items are moving toward resolution.
Assist with OpEx and CapEx facilities projects by keeping tickets and records detailed and current in our platform and database, supporting communication with contractors,



helping track timelines, and flagging risks or delays to the appropriate stakeholders
Maintain accurate and up-to-date administrative records across facilities, security, and operations, including vendor contacts, location information, service histories, and compliance documentation; produce Excel-based tracking reports and summaries for internal stakeholders as needed
Pro-actively monitor and manage field situations (security, facility, and terminal operations); receive inbound calls from sites regarding incidents and maintenance issues, log all details with precision, and communicate relevant updates to stakeholders including security, legal, risk management, traffic control, and communications teams in a timely manner.
Respond to field inquiries and assist with investigating and resolving operational concerns; follow up on specific customer experience events such as reebokings and ticket reis

📌 Field Operations Support Agent (México)
🏢 Flix
📍 México