The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts. Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments Analyze performance metrics, prepare reports, and lead regular business reviews with clients Handle issue resolution and escalation management to maintain service continuity Identify and implement process improvements to enhance efficiency and service quality Support pricing reviews, renewals, and contract negotiations Bachelor's degree in Logistics, Business, Engineering,



or related field ~3–5 years of experience in account management, operations, or customer service within warehousing management and logistics ~ Strong background in contract logistics(warehousing and in land transportation) ~ Proficiency in MS Excel, Power BI, or other data visualization tool ~ Fluent in both English and Spanish
Experience with leading logistics company or handling large regional key accounts Knowledge of warehouse and transportation management systems (WMS/TMS) Familiarity with Lean, Six Sigma, or continuous improvement methodologies

📌 Sales Account Manager (México)
🏢 CJ LOGISTICS
📍 México