We are looking for a Senior Change Management Analyst with deep hands-on expertise to join our team. This role offers an opportunity to play a key part in shaping how our organization manages transitions and technical updates in a structured, reliable way. You'll work closely with cross-functional teams, contributing to a culture that values consistency, transparency, and continuous improvement. If you enjoy bringing order to complex processes and helping organizations adapt smoothly to change, this position is an excellent fit.ResponsibilitiesServe as the primary contact for coordinating Change activities across all levels of the organizationEducate stakeholders and end-users on Change Management practices while monitoring adherence and continuously refining enterprise-wide policies and proceduresConduct Change reviews alongside implementers and stakeholders to confirm compliance with established policyOrganize and lead Change Advisory Board (CAB) meetings focused on discussing higher-risk changesAnalyze Change-related metrics and compile reports for leadership review when necessaryOversee the performance and upkeep of Change Management systems and supporting applicationsCreate and maintain documentation outlining relevant procedures and processesAudit Change records for completeness and accuracy using the ServiceNow platformIdentify and resolve potential scheduling conflicts among planned Changes before they occurWork alongside Subject Matter Experts to enhance processes and procedures that support more efficient service deliverySupport cross-departmental initiatives aimed at improving operational consistency and reducing service disruptionsAssist in developing training materials and onboarding resources for new team members involved in Change-related workTrack industry trends and best practices to identify opportunities for process enhancementParticipate in post-implementation reviews to evaluate outcomes and capture lessons learnedHelp establish clear escalation paths for handling unexpected issues that arise during change executionRequirementsBachelor's or Master's degree in Engineering, Computer Science, Computer Information Systems, Management Information Systems, or a closely related disciplineA minimum of three years of direct experience within a Technology Change Management program, ensuring adherence to relevant procedures, controls, and best practices, including reviewing Change Requests for authorization ahead of CAB meetingsStrong verbal and written communication abilities, including proven experience engaging with leadership and senior executives, with the capacity to tailor messaging for different audiencesWell-developed skills in customer service, analytical thinking, research, interpersonal engagement, and problem resolutionPractical experience using and managing ticketing platforms such as ServiceNowFluent command of English at a B1+ level or higherNice to haveCertifications related to ITIL, ITSM, and/or IT Change Management, demonstrating formal training in structured change and service management frameworksWe offerInternational projects with top brandsWork with general teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Senior Change Management Analyst (Ejido del Centro)
🏢 Epam Systems
📍 Ejido del Centro