Customer Service Specialist (Bilingual EN/ES)
Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.

If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading.

Polanco, Mexico City (on-site) | Full-Time

$19,000 MXN/month + performance bonuses

Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)

What You’ll Do

Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel

Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution

Verify customer identity and accurately document every interaction and transaction

Identify and escalation complex issues to the right team

Build deep product knowledge so you can offer the best alternatives and solutions





Meet and exceed your KPIs (quality, handle time, first-contact resolution)

What You Bring

Bilingual proficiency in English and Spanish (B2+ spoken and written)

1+ years of customer service experience in a call center or BPO environment

Impeccable spelling and written communication

Confident multitasking across multiple systems and platforms

Solid numerical skills — comfortable with payment, interest, and penalty calculations

High school diploma (completed)

Bonus points for

Experience in financial services

Familiarity with Zendesk and Five9

What We Offer

Productivity bonus

Attendance bonus

Monthly grocery vouchers

Statutory benefits from day one

Company-paid uniforms upon permanent contract

Seniority level

Entry level

Employment type

Full-time

Industries
Outsourcing and Offshoring Consulting

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