Deliver client presentations — Prepare and execute bilingual (Spanish/English) EAP service presentations for new client launches, ensuring clients understand wellness, legal, financial, and nutritional benefits.

Build utilization reports — Create usage analytics and performance dashboards that help Account Managers demonstrate ROI and identify growth opportunities with existing clients.

Coordinate account launches & events — Support onboarding of new EAP clients; Manage client data & communications — Maintain client information in company systems; distribute marketing and service materials that reinforce TELUS Health's value.

Execute strategic priorities — Follow up on account management tasks, respond to commercial updates, and ensure all deliverables meet quality and timeline standards.

Foster cross-functional teamwork — Collaborate seamlessly with Account Managers, internal teams, and external clients to ensure continuous, high-touch support.

Junior profile: Less than 2 years in a similar account support, customer service, or client-facing role.

Bilingual fluency: Native or near-native Spanish + Intermediate/Advanced English (B2+). You'll present in both languages—English proficiency is non-negotiable.

Microsoft Office mastery: Intermediate Excel (VLOOKUP, pivot tables, data analysis)



and strong PowerPoint. Exceptional ability to juggle multiple tasks, track details, and deliver high-quality work consistently on tight timelines.

Bachelor's degree in Business Administration, Marketing, Accounting, Industrial Engineering, or related field.

Comfortable preparing and delivering bilingual presentations to clients in professional settings.

CRM experience (training provided if needed)

Google Workspace familiarity (Gmail, Drive, Sheets, Forms)

Hybrid schedule: 3 days in-office (Mexico City) / 2 days remote - Full-time commitment: 9:00 AM – 6:00 PM local time

- Attend client fairs within Mexico (expenses covered by Account Manager or reimbursed)
- Presentations, data analysis, report generation, and client coordination—no overtime pay, but weekend hours are compensated with flex time
- Multicultural, fast-paced team supporting clients across the region We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

📌 Account Support Executive — EAP (Mexico City) (Ciudad de México)
🏢 TELUS Health
📍 Ciudad de México