01 oct
|
Pyramid Consulting
|
Monterrey
01 oct
Pyramid Consulting
Monterrey
About the Role Provide full customer support regarding any concern or request Probing to understand the root cause of the dissatisfaction to provide a tailored solution Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones Converting detractors into promoters Requirements Advanced English Skills/B2+ High School Diploma 1 year of call center experience Computer & Typing Skills ⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
📌 Customer Care Executive I (Monterrey)
🏢 Pyramid Consulting
📍 Monterrey