Intake Specialist (Remote)

Minneapolis, Minnesota (Remote)

RWI Law is a family law firm based in Minneapolis, Minnesota, serving clients throughout the Twin Cities region. The firm focuses on divorce, high-net-worth divorce matters, and cases involving children. RWI Law is committed to guiding clients through complex and emotional legal situations with professionalism, empathy, and clear communication.

We are currently seeking a Remote Intake Specialist to serve as the first point of contact for prospective clients. This role is essential to creating a strong first impression and ensuring a smooth, supportive intake experience.

Position Details

- Location: 100% Remote

- Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Minnesota Time)

- Compensation: Base salary plus performance-based bonuses

Why Join RWI Law

- Fully remote position with a consistent weekday schedule

- Opportunity to work with a respected Minneapolis-based family law firm

- Meaningful role supporting families during important life transitions

- Supportive team environment focused on quality client service





- Performance-based bonuses tied to intake quality and conversions

This position is located in Mexico.

- Answer inbound calls and respond to inquiries from potential family law clients

- Conduct initial intakes with empathy, professionalism, and attention to detail

- Accurately collect and document client information

- Qualify leads and schedule consultations with attorneys

- Follow up with prospective clients and no-shows

- Maintain clear, compassionate communication at all times

- Collaborate with the legal team to ensure a smooth client onboarding process

- Prior experience in legal intake, client services, call center work, or high-empathy sales preferred
- Strong verbal and written communication skills
- Ability to handle sensitive family law matters with care and discretion
- Excellent listening skills and strong attention to detail
- Comfortable working remotely and managing tasks independently
- Tech-savvy and able to learn CRM and intake systems
- Reliable internet connection and a quiet, professional workspace

📌 Legal Intake Specialist (México)
🏢 RWI Law
📍 México