JOB DESCRIPTION
You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.
You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

SKILLS
Leadership and management of critical situations.
Decisionmaking under pressure.
Effective communication with teams and business stakeholders.
Strong analytical and synthesis skills.
Autonomy and proactivity.
Problemsolving orientation.

SPECIFIC KNOWLEDGE
Business processes acumen in their domain.
Application maintenance and support management.
Incident management and resolution of critical issues.




Change Management and Change Control Board administration.
Coordination of crossfunctional teams.
Definition and monitoring of KPIs and SLAs.
Stakeholder and Key User communication and management.
Continuous improvement and optimization of support processes.
ITSM methodologies.

TECHNICAL SKILLS
SHM.
SHARP.
SQL.
OpenShift technologies.
Bolsa de trabajo México ofrecemos puesto de Support Responsible Coordinator para el sector de Informatica Telecomunicaciones en la empresa SAFRAN ELECTRICAL POWER MEXICO SA DE CV de Chihuahua. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Support Responsible Coordinator (Chihuahua)
🏢 SAFRAN ELECTRICAL POWER MEXICO SA DE
📍 Chihuahua