RETENTION MANAGER (Not Team Leader!)– MEXICO

Location: Mexico

Market: LATAM

Department: Retention

Employment: Full-time

Locals & Relocation Candidates Welcome

THE ROLE

The Talent Hunter is looking for an experienced Retention Manager to lead and develop a high-performing FX Retention team in Mexico.

This is a management position for an experienced professional who has already worked as a Retention Manager in the FX industry and has a proven track record of delivering results.

We are looking for a strong commercial leader who can take ownership of the desk, drive performance, develop agents and build a high-performing retention operation.

KEY RESPONSIBILITIES

- Lead and manage the FX Retention department.
- Set, monitor and drive daily, weekly and monthly performance targets.
- Develop effective retention, reactivation and client-engagement strategies.
- Monitor individual and team KPIs and take corrective action where required.
- Coach and develop Retention Managers/Agents to maximise performance.
- Analyse team performance, conversion, retention and revenue results.
- Handle escalations and support the team with complex client situations.
- Work closely with Conversion, Sales, CRM, Compliance and Operations.
- Maintain a strong performance-driven and professional team culture.
- Provide regular performance reports and updates to senior management.
- Identify opportunities to improve processes, productivity and overall desk performance.

REQUIREMENTS





- Minimum 1 year of proven experience as a Retention Manager in the FX industry.
- Management experience is mandatory — Team Leader-only experience is not sufficient.
- Proven track record of achieving and exceeding commercial targets.
- Strong knowledge of FX/CFD retention operations.
- Excellent leadership, coaching and people-management skills.
- Strong negotiation, communication and objection-handling abilities.
- Highly target-driven and commercially focused.
- Experience working with CRM systems and performance KPIs.
- Ability to work in a fast-paced, international FX environment.
- Fluent Spanish is required.
- English is an advantage.
- Strong analytical and problem-solving skills.

WE OFFER

- Competitive salary package.
- Performance-based bonus/commission structure.
- Professional international working environment.
- Career growth opportunities.
- Relocation package available for suitable candidates.
- Opportunity to build and lead a high-performing FX Retention team.

WHO WE ARE LOOKING FOR

We want a proven FX Retention Manager — not someone making their first step into management.

If you have successfully managed an FX Retention team, understand the numbers behind a profitable retention desk and know how to turn performance into results, we want to hear from you.

Minimum 1 year in the same position within the FX industry. Proven performance is essential.

📌 Retention Manager (Latam) [Mexico] (México)
🏢 The Talent Hunter
📍 México