: You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

EDUCATION: Bachelor’s degree in Systems Engineering, Computer Science, or a related field.

EXPERIENCE: 5+ years in the related field.

SKILLS:

- Leadership and management of critical situations.
- Decision-making under pressure.
- Effective communication with teams and business stakeholders.
- Strong analytical and synthesis skills.
- Autonomy and proactivity.
- Problem-solving orientation.

SPECIFIC KNOWLEDGE:

- SQL and SHARP.
- Openshift tecnology.
- Business processes acumen in their domain.
- Application maintenance and support management.
- Incident management and resolution of critical issues.
- Change Management and Change Control Board administration.
- Coordination of cross-functional teams.
- Definition and monitoring of KPIs and SLAs.
- Stakeholder and Key User communication and management.
- Continuous improvement and optimization of support processes.
- ITSM methodologies.

LANGUAGES: English advanced, French is a bonus.

📌 SQL Support Responsible Coordinator (Chihuahua)
🏢 Safran
📍 Chihuahua