About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

- Experience a collaborative, inclusive, and multicultural workplace where you belong.
- Excel by creating impact and leaving your mark on general projects.
- Expand your potential with real career paths, learning programs, and mentorship.
- Express your individuality — come as you are, and thrive as your authentic self.

Key Responsibilities:

- Serve as the end-to-end Issue Manager for assigned issues and action plans, leading investigations, facilitating root cause analysis, defining remediation plans and timelines, preparing for and leading working sessions and shepherding issues through verified closure.
- Build strong relationships with issue and remediation owners to promote accountability, monitor progress against milestones, challenge insufficient evidence, remove obstacles, and escalate risks or delays as needed to ensure timely remediation.• Translate complex technical, cyber, and operational challenges into clear, actionable business impacts and risk-based insights to facilitate informed decision-making by executive leadership and key stakeholders.
- Effectively balance competing deadlines across multiple concurrent remediation efforts, audit response timelines, and ad-hoc risk escalation requests, and maintain high quality and compliance standards.
- Provide accurate,



timely, and comprehensive input for monthly and quarterly leadership reports and presentations. Escalate directly to Issue Owners when issues are at risk of missing due dates.
- Be an active project team member or self-manage small projects, which may include facilitating team meetings; publishing meeting notes and action items; updating procedure and process documents; and ensuring timely completion of assigned action items.

Qualifications:

- Bachelor’s degree or equivalent work experience with 3-5 years of IT audit, issue management, security, or risk management experience within a large professional services environment.
- Proven track record of managing and prioritizing multiple concurrent workstreams—including remediation plans, audit deliverables, and urgent risk inquiries—under tight deadlines with high attention to detail.
- Management ability to analyze and synthesize technical data and convey it to non-technical audiences. Proven ability to partner with technical owners, risk executives, and audit stakeholders to negotiate remediation timelines, manage escalations, and report status/risk metrics to senior leadership.• Proven ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
- Strong verbal/written communication, collaboration, analytical,



and presentation skills to lead an environment driven by customer service and teamwork. Experience leading meetings and workstreams.
- Preferred: Hands-on experience with Artificial Intelligence (AI) tools (e.g., Google Gemini, Microsoft Copilot) and the ability to build custom AI agents. Familiarity with reporting and data visualization platforms, such as Power BI, is also preferred.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

- Extended maternity, paternity, and adoption leaves
- Above-market vacation benefits
- Hybrid work model
- Learning opportunities, training, and certification programs
- Extended marriage leave and daycare support
- Wellness and Employee Assistance Programs (EAP)
- Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit www.ktsa.com.mx to learn more. At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands.

We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

Home - KTSA

KTSA - KPMG Technology Services of Americas

📌 Sr. Associate Issue Management (Ciudad de México)
🏢 KTSA - KPMG Technology Services Americas
📍 Ciudad de México