Customer Service Specialist (Bilingual EN/ES) Polanco, Mexico City (on-site) | Full-Time $19,000 MXN/month + performance bonuses Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)
Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.

Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
Meet and exceed your KPIs (quality, handle time, first-contact resolution)

Bilingual proficiency in English and Spanish (B2+ spoken and written)
~1+ years of customer service experience in a call center or BPO environment
~ Experience in financial services
Familiarity with Zendesk and Five9

Company-paid uniforms upon permanent contract

Hiring #Customer Service #CDMX #Polanco #Bilingual Jobs #Call Center #Atención Al Cliente #Vacante #Mexico City #Job Opening

📌 Customer service specialist (part-time) (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México