Position: Customer Service Representative Bilingual
Location: San Mateo Nopala, Naucalpan, Estado de México Work Model:
Hybrid Model Weekly schedule of 48 hours. Operation hours: Adaptable
Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am
to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm) Remote:
Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to
06:00 pm / 10:00 am to 07:00 pm) Remote: One Saturday per month
(07:00 am to 03:00 pm) We are offering: Pay rate: $23K MXN Monthly
Direct Hiring Law Benefits Enhaced Employee Benefits Requirements:
Bachelor’s degree is preferred. Candidates with some college or
university are allowed. Proven English proficiency – both spoken
and written (preferably native English or language certification).
Customer service mindset. High Volume Call Center Experience Key
Responsabilities: Provide positive customer experience while
appropriately handling routine inbound calls and/or chats related
to vehicle financing, including but not limited to payment
extensions, due date changes, payment research, and support of
self-services available online. Take ownership of each call to
transform customer experience in every moment to build lifetime




relationships; representatives are empowered to resolve customer
needs independently and are expected to: Manage call flow
progression effectively to meet customer service level expectations
while delivering best in class service. Utilize online
knowledge-based materials and navigate multiple applications to
assist with call handling and decision making. Research, explain,
and correct required items such as misapplied payments or payoffs
and balance disputes. Clearly explain process requirements and
obtain required information from customers. Discuss past due
accounts with customers and obtain acceptable arrangements to get
the account up to date. Possess workplace agility: Remain
knowledgeable and prepared for upcoming changes to processes and
technology. Embrace the call center environment and deliver best in
class customer service by leveraging all resources to maintain
expected productivity levels Be prepared to engage and contribute
positively to a collaborative, team-based environment. Contact
Details: [email protected] This is a high-visibility
opportunity where your expertise will directly impact our
Customer’s engineering user experiences.

📌 Customer Service Representative Bilingual (Ciudad de México)
🏢 CRH Talento de IT
📍 Ciudad de México