Job Description

- Manage end-to-end order processing for customer, intercompany, and supplier orders, ensuring accuracy, timely execution, and compliance with company procedures.
- Coordinate outbound and inbound order fulfillment, including material availability checks, delivery scheduling, purchase and sales order creation, and shipment coordination.
- Serve as the primary point of contact for customers and internal stakeholders, including Sales, Operations, Engineering, Finance, Logistics, and Yard teams, to ensure seamless order execution and customer satisfaction.
- Communicate proactively regarding product availability, delivery schedules, order status, changes, and potential delays.
- Coordinate material transfers and intercompany transactions, including import/export documentation and logistics requirements.
- Monitor inventory availability, identify shortages, and coordinate replenishment or equipment transfers with Operations and Logistics teams.




- Manage backorders and ensure timely resolution while keeping stakeholders informed.
- Process pricing, billing, credit requests, freight charges, and order confirmations accurately in accordance with commercial policies.
- Resolve order-related issues, including complaints, damaged or incorrect deliveries, shortages, and system discrepancies, implementing corrective actions where required.
- Support monthly closing activities through accurate transaction processing and reporting.
- Prepare and maintain regulatory and compliance reporting, including Carbon Border Adjustment Mechanism (CBAM) reporting where applicable.
- Identify opportunities to improve commercial processes, order management efficiency, and customer service.
- Participate in cross-functional projects and support additional business initiatives as assigned.
- Comply with AT-PAC policies, safety standards, and business practices.

📌 Commercial Management Office (CMO) & Logistics Support (Teoloyucan)
🏢 AT-PAC
📍 Teoloyucan