App Support Engineer Web Based Junior

Requirements Must have:

- Position: Junior L1 Technical Support & SQL Server Developer
- Experience Level: Entry-Level / Junior (0 – 2 years)
- Domain Focus: Front-line IT support, incident triage, relational databases (Microsoft SQL Server)
- Language Requirement: Good to Intermediate English (B1–B2). Must be capable of holding conversations and drafting clear, professional emails and ticket updates.

Nice-to-Have Skills (Preferred / Differentiators)

- Basic knowledge of Git for script versioning.
- Exposure to SSRS (SQL Server Reporting Services) or Power BI for simple report generation.
- Understanding of ITIL v4 fundamentals (Incident, Service Request, Problem).

Responsibilities

- 1. Database & SQL Server (Primary Technical Focus):
- T-SQL Fundamentals: Writing clean queries using SELECT, WHERE, ORDER BY, GROUP BY, HAVING, and built-in functions.
- Joins & Relationships: Solid understanding of relational concepts (Primary/Foreign keys) and ability to write INNER JOIN and LEFT JOIN.
- Safe Data Manipulation: Writing basic INSERT, UPDATE,



and DELETE queries with explicit transaction control (BEGIN TRAN, COMMIT, ROLLBACK).
- Tooling: Hands-on experience with SQL Server Management Studio (SSMS) to navigate schemas, inspect tables, and run queries.
- Basic Object Awareness: Ability to read and execute existing Stored Procedures and Views.
- 3. Technical Support & Operations (L1):
- Ticket & SLA Management: Experience or familiarity with ITSM ticketing platforms (e.g., Jira Service Management, Service Now).
- Incident Triage: Ability to gather diagnostic details (error logs, reproduction steps, timestamps) to classify and escalate issues properly.
- Documentation: Following standard runbooks/SOPs and updating internal Knowledge Base (KB) articles.
- 4. Core Soft Skills:
- Attention to Detail: High discipline when viewing or modifying production data.
- Coachability: Receptive to code reviews, mentorship, and change-management protocols.

Required Languages English Advanced

LocationMéxico

📌 App Support Engineer Web-based Jr (Guadalajara)
🏢 SOFTTEK
📍 Guadalajara