The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas:

- Maintenance and understanding of customer demands

- Managing customer shipments

- Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies

- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally

- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers

- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner

- Developing inventory, production and delivery plans for the customer

- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations





- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch

- Anticipating customers’ needs in order to ensure maximum customer satisfaction

- Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

- Bachelor’s degree is preferred

- Advanced or fluent English – emails and some conference calls in English

- Excellent written and spoken communication skills in Spanish

- Detail oriented with the ability to multi-task and set priorities

- Strong desire and ability to serve customers and solve problems

- Must be able to work well independently and escalate appropriately

- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis

- Strong knowledge of customer facing ECI processes

Sueldo: $1.00 - $2.00 al día

Experiencia

- MRP: 1 año (Deseable)

Idioma

- inglés fluido (Deseable)

Lugar de trabajo: Empleo presencial

📌 Account coordinator (Customer service) (Chihuahua)
🏢 Electro Componentes De México S. A. De C. V.
📍 Chihuahua