We are looking for an Aftersales Regional Manager to join our team. In this role, you will ensure the effective execution of aftersales strategies across assigned dealerships by managing operations, strengthening business relationships, resolving issues, and driving continuous improvements to enhance service quality, customer satisfaction, and profitability in alignment with corporate standards.

What you'll do:

- Oversee the execution of aftersales strategies across assigned dealerships, ensuring compliance with operational processes, service standards, and business objectives.
- Build and maintain strong relationships with dealerships and customers, coordinating operational and commercial activities to enhance customer satisfaction and brand loyalty.
- Manage and resolve critical dealership issues by implementing preventive and corrective actions in collaboration with internal stakeholders to protect brand reputation and ensure a positive customer experience.
- Drive service campaigns and maintenance promotions with dealerships, ensuring effective implementation and alignment with commercial objectives to increase customer acquisition and retention.
- Monitor and analyze aftersales key performance indicators (KPIs), providing operational, service,



and financial guidance to improve dealership performance and achieve business targets.
- Identify opportunities to improve workshop operations through performance assessments and strategic recommendations that enhance efficiency and reduce repair turnaround times.
- Identify local market business opportunities and collaborate with dealerships to develop strategies that strengthen aftersales profitability and long-term sustainability.
- Lead corrective actions and continuous improvement initiatives within aftersales operations, ensuring efficiency and compliance with corporate standards.

What we're looking for:

- Bachelor's degree in Business, Marketing, Engineering, or related field.
- 1-3 years of experience in aftersales operations.
- Strong knowledge of wholesale and retail sales, dealer performance management, KPIs, and automotive financing.
- Experience working with distributors/dealerships and cross-functional teams.
- Advanced analytical, negotiation, communication, and presentation skills.
- Intermediate English proficiency.
- Availability to travel frequently.

If you are passionate about aftersales operations, dealer development, and delivering an exceptional customer experience, we invite you to join our team.

📌 Aftersales Regional Manager (Ciudad de México)
🏢 Mitsubishi Motors de Mexico
📍 Ciudad de México