Teleperformance in Jalisco, Mexico, seeks a Supervisor to lead a team of agents, drive KPI achievement, and ensure a productive work environment. You will model Teleperformance values and develop direct reports while managing performance scorecards.
Responsibilities include reporting weekly results, supporting ESAT initiatives, and implementing retention plans to reduce attrition and improve service quality across the contact center operations.
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📌 Operations Supervisor - KPI & Team Development (Jalisco)
🏢 Teleperformance
📍 Jalisco
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