Job Description

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.



Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Global Role (50% of responsibilities)
Get full and proper usage of existing systems and tools by GEO’s and Operations
Introduce new processes to our operations in our pursuit of relentless efficiency
Receive and roll out new operating systems and related tools – and provide meaningful feedback
Support the deployment and improvement of Global Business Operations strategy and efforts
Collaborate with other district, regional, and global resources to build consistency in all processes
Contribute to a global operational standard to create and protect the pursuit of a Best in Class operations

District Role
Take direction from Regional Manager, Business Operations – Process (RVP Region)
Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts




Be involved and have knowledge and understanding in customer and external ISO Audits
Lead and ensure progress on corrective and preventative actions within your district
Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field
Present improved data and analytics for internal business opportunity and external client value
Support the deployment and improvement of Global Business Operations strategy and efforts
Collaborate with other districts, regional and general resources to build consistency in all processes
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
Global Logistics industry
Understanding of Expeditors systems and procedures

Skills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
Pro-active and strong organizational skills
Good computer skills (Microsoft Office)
Fluent in English

Behaviours:
Positive and willing to help attitude
TRAINING AND QUALIFICATIONS:
Training Requirements:
Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information

Expeditors offers excellent benefits
Competitive salary
Features above the law
Life insurance
Insurance of major medical expenses
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

📌 Ciudad de México | District Business Operations Analyst
🏢 Expeditors
📍 Ciudad de México