Desktop support Specialist
Location: Calz. Manuel Gomez Morin #3200, Mexicali, BC. CP 21190
Position: Contract
1-3+ years of experience providing desktop support in an enterprise environment.
Experience troubleshooting PC hardware, software, and desktop-related issues.
Strong experience supporting Microsoft Windows 10 and Windows 11 environments.
Experience using ServiceNow or a similar IT ticketing platform.
Working knowledge of ITSM processes and best practices.
Understanding of network connectivity, cabling, and basic networking concepts.
Experience with Active Directory administration and support.
Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Exchange.
Excellent communication, troubleshooting, and customer service skills.
Ability to work fully on-site five days per week.