Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.

Responsibilities & Requirements:

- Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.

- Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.

- Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.

- Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.





- Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.

- Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.

- Identify invoice, payment, and collection issues; open dispute cases and escalate complex matters when needed, serving as a first escalation point for Associate-level team members.

- Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.

Preferred Experience / Skills
- 2–5 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.

- Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline is preferred.

- Experience supporting customers or operations in North America is an advantage.

- Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.

- Ability to build effective, professional relationships with external customers and cross-functional internal partners.

- Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.

- Basic knowledge of ERP systems such as Oracle or SAP is preferred.

- Proficiency with Microsoft Office, particularly Excel, Word,



and PowerPoint.

- Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our integral reach with local presence.

Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-21114

Job Family Group : Finance & Accounting

Job Family : FA Accounting

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.

For more information, read the Accessibility Process.

📌 Credit Collections Analyst (Santiago de Querétaro)
🏢 Flowserve
📍 Santiago de Querétaro