Nielsen is seeking a Senior Customer Care Specialist to lead day-to-day customer support and mentor a team of care specialists. You will coordinate with cross-functional technical groups and external business teams to drive successful implementations and ongoing account success.
The role involves managing queues, escalating issues, and acting as SME for key products, while maintaining strong customer relationships and ensuring timely resolutions.
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📌 Senior Customer Care & Technical Support Lead (Xico)
🏢 Smartrecruiters
📍 Xico
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