Title:
Customer Success Manager – Hospitality Location:
Mexico (100% Remote) Employment Type:
Full-Time Contract Visa & Passport Required) Promotion Customer Success – Hospitality Mid-Market
For over 25 years, Milestone has been a leading digital marketing software and services provider for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are.
Over 2,000 companies in the Hospitality, Retail, Financial Services, and Automotive industries rely on Milestone to power their digital marketing strategies.
Milestone has garnered over 500 awards, has been short-listed 3 consecutive years for the US Search Awards, and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in ****, and "Best use of search" in ****. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest-growing companies and an Inc. 5,000 company.
The Customer Success Manager (CSM) – Hospitality is responsible for driving customer retention, expansion revenue, and measurable digital marketing performance for a portfolio of mid-market hospitality accounts. This role combines strategic consulting, revenue ownership, digital marketing expertise,



and cross-functional leadership. The CSM acts as a trusted advisor to clients while ensuring internal execution aligns with customer goals.
Achieve and exceed renewal rate and Net Revenue Retention (NRR) targets Drive measurable ROI improvements across paid campaigns, SEO, and website performance Deliver strategic business reviews that translate performance data into growth plans Demonstrate leadership in cross-functional collaboration across Product, Marketing, and Services teams Operate effectively in a fully remote, multicultural environment aligned to Central Time
Drive contract renewals and expansion revenue Digital Marketing & Performance Leadership Paid media campaigns (Google Ads, performance marketing) SEO and content optimization Website performance and conversion optimization Analyze performance using: Google Analytics Translate analytics and performance data into actionable business recommendations Support adoption of AI-driven platform features




Relationship Management & Client Advocacy Build executive-level relationships with decision-makers Conduct strategic business reviews and performance presentations Cross-Functional Leadership & Agile Execution Collaborate with Product, Marketing, Engineering, and Services teams Work within Scrum and Agile methodologies Ensure projects are delivered on time and aligned with KPIs Analytical and data-oriented Experienced in multicultural, remote environments Skilled at translating marketing performance into executive-level strategy Bachelor's degree in Engineering, Marketing, Business Administration, or related field ~5+ years of experience in Customer Success, Key Account Management, or Revenue Management within: ~ Digital marketing agencies ~ Upsells and contract renewals ~ Experience in tech companies focused on web development ~ Web development fundamentals ~ Google Analytics & Google Search Console ~ Basic knowledge of AI concepts and AI-driven marketing tools ~ Familiarity with Scrum and Agile methodologies ~ Strong English and Spanish communication skills (verbal and written) ~ Prior experience working remotely on a fixed full-time schedule ~ Visa and Passport ~ Digital marketing performance optimization Executive-level relationship building KPIs & Performance Metrics: Net revenue retention (NRR) and expansion revenue Portfolio growth and upsell performance Competitive compensation and performance-based incentives Remote-first, versátil work environment Opportunity to work with leading hospitality brands SEO-first platform leadership | Award-winning digital expertise | Customer-centric culture | AI-driven innovation | Proven growth and long-term stability

📌 Customer Success Manager - Formation, Stage (Xico)
🏢 Milestone
📍 Xico