Compliance Specialist & Collections

Reports to: Controller

Location: Mexico City Hybrid

About Carbon

At Carbon Residential, we own multifamily properties and manage property management, construction, asset management, marketing, and recruiting completely in-house.Our vision is to provide quality homes to 20,000 families in Carbon communities over the next 10 years. Carbon operates on the Entrepreneurial Operating System (EOS), with offices in the U.S. and Mexico City. We are an AI-first organization! ?

About the Role

You will ensure financial and operational requirements have an owner, a deadline, and evidence of completion. You will check controls and drive the correction of missed requirements.

Note: Initially, you will also fill the Collections Specialist seat, overseeing site collection procedures and maximizing bond and collection agency recoveries.

? What You Will Own

- Financial & Operational ComplianceRequirements Register: Maintain applicable financial and operational requirements, deadlines, and accountable owners across properties and entities.

- Submission Coordination: Obtain approved documents for assigned lender, insurance, tax, license, and contract submissions. Confirm submission and receipt before deadlines.
- Evidence Control: Keep certificates, filings, inspection records, and other required evidence current and accessible. Obtain missing documents and track renewals.
- Control Checks: Check financial approvals and operational records against approved procedures. Document missing evidence, missed steps, and other deficiencies.
- Exception Resolution: Track corrective actions with department owners through verified completion. Report overdue requirements and unresolved deficiencies to the Controller and responsible leader.

2. Collections Specialist Responsibilities
- Delinquency Tracker: Keep balances, case status, owners, deadlines, and next actions current.



Resolve differences with site teams and accounting. Follow up on outstanding actions.
- Site Procedures & Evictions: Verify that site teams follow collection standard operating procedures (SOPs). Confirm required notices and eviction filings. Obtain completion evidence and escalate missed deadlines.
- Bond Recoveries: Manage claims through payment. Meet deadlines, resolve missing evidence, and pursue supported appeals to maximize eligible recoveries.
- Collection Agency Referrals: Ensure residents who are evicted or leave with unpaid balances enter collections under approved procedures. Verify records and confirm agency acceptance.
- Collection Agency Recoveries: Follow up on open cases, resolve rejected referrals, and pursue recovery opportunities. Track payments and fees with accounting to measure net recoveries.

⚖️ Your Authority & Limits

- What you can do: Request evidence, coordinate approved submissions, submit claims and referrals under approved procedures, and escalate missed actions.
- Department limits: Department leaders own corrective work. Operations owns property conditions. HR owns employment compliance. Construction owns construction compliance. You verify evidence and completion.
- Operational limits: Site teams handle resident collection contact. Operations and authorized counsel control eviction decisions and filings. You cannot independently approve settlements, waive charges, or approve write-offs.

? What You Bring

- Experience with financial or operational compliance,



property administration, or control reviews, including deadlines and documented corrective actions.
- Ability to check approval records, maintain compliance evidence, review account balances, and prepare complete claim records.
- Clear spoken and written English. Ability to hold site teams and external providers to required actions and deadlines.
- Working knowledge of Excel or Google Sheets and shared document systems.
- Care with confidential resident and financial information. Ability to learn property systems and check your work.
- Useful experience: Lender or insurance requirements, licenses, inspection records, bond claims, collection agency management, eviction tracking, and property software such as Yardi.

? Success in Your First 90 Days

1. Maintain a complete requirements register with owners, deadlines, and evidence. Complete assigned submissions on time.
2. Run scheduled control checks. Track deficiencies through correction and report unresolved risks before deadlines pass.
3. Maintain the delinquency tracker and confirm required site actions, eviction filings, bond claims, and agency referrals.
4. Report vigente recoveries, fees, and open cases against targets agreed upon with the Controller.

? Our Core ValuesGrowth mindset

- Practice kaizen
- Never settle
- High integrity: Do what you say. Own your wins and losses.
- Discipline: Be purposeful, thoughtful, and diligent in everything you take on.
- Built to last
- Connection
- All in, all out: Work hard, play hard. Bring full energy and commitment.

How to Apply

You can apply directly by sending an email to [email protected] or [email protected].

Describe a compliance gap you identified and helped correct. What evidence did you check, who needed to act, and how did you verify completion?

📌 Financial and Operational Compliance Coordinator (Ciudad de México)
🏢 Carbon Real Estate Investments
📍 Ciudad de México