We are seeking a dedicated and detail-oriented Track and Trace Specialist to join our logistics team. The idóneo candidate will be responsible for monitoring and managing the movement of full truckload shipments, ensuring on-time delivery, accurate tracking, and seamless communication between carriers, customers, and internal stakeholders. This role plays a critical part in maintaining customer satisfaction and operational efficiency in the supply chain.
Key Responsibilities
1. Shipment Tracking & Monitoring: o
Track and monitor full truckload shipments from origin to destination using transportation management systems (TMS) and carrier portals.
o
Provide real-time updates on shipment status, estimated time of arrival (ETA), and potential delays.
1. Communication: o
Serve as the main point of contact for carriers, drivers, and internal teams to ensure seamless coordination.
o
Notify Account Managers and/or customers of any changes to delivery schedules, delays, or incidents.
1. Issue Resolution: o
Proactively identify and address issues such as transit delays, route deviations, or accidents.
o
Work closely with carriers and operations teams to resolve problems promptly and minimize service disruptions.
1. Data Management: o
Maintain accurate and up-to-date records of shipment details, including load status, delivery confirmations, and exceptions.
o Use analytics to identify trends in carrier performance and transit times.
1. Carrier Relations:
o Build and maintain positive relationships with carriers and drivers to ensure reliable service.
Qualifications
- Education: High school diploma or equivalent required
- Experience:
o 1-3 years of experience in transportation, logistics, or freight brokerage (full truckload experience preferred). o Familiarity with TMS platforms, carrier portals, and freight tracking tools.
- Skills:
o Excellent communication and customer service skills. o Strong organizational and multitasking abilities.
o Problem-solving skills with a proactive mindset.
o Proficiency in Microsoft Office Suite and logistics software.
Key Competencies
- Ability to thrive in a fast-paced environment.
- Attention to detail and a sense of urgency.
- Team player with the ability to collaborate across departments.
- Knowledge of U.S. geography, trucking regulations, and freight markets.
Sueldo: A partir de $20,000.00 al mes
Idioma
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
📌 Full Truckload Track and Trace Specialist (Lomas del Camichin)
🏢 Convoy Logistics
📍 Lomas del Camichin
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