?? Join a general technology team and accelerate your IT career!

We are looking for a Service Desk Analyst with solid experience providing technical support and delivering an excellent customer experience.

What we're looking for:

? 3+ years of experience in Service Desk, Technical Support, IT Help Desk, or similar roles

? Experience using ticketing and Service Desk tools (ServiceNow, Remedy, Jira Service Management, or similar)

? Strong troubleshooting skills for hardware, software, and end-user issues

? Experience working with SLAs and incident management

? Customer-oriented mindset and strong communication skills

What you'll do:

• Provide technical support to end users

• Manage and resolve incidents and service requests





• Troubleshoot hardware, software, and access-related issues

• Document solutions and update tickets accurately

• Ensure SLA compliance and a great user experience

Compensation & Benefits:

?? Salary: $23,000 MXN gross/month

?? Performance Bonus

?? 30 Days Christmas Bonus (Aguinaldo)

??? Food Vouchers

?? Major Medical Insurance

?? Vision Insurance

?? Dental Insurance

?? Location: Guadalajara, Jalisco

?? Work Model: 100% Onsite

Ready to take the next step in your IT career? Apply today!

📌 Service Desk Analyst (Guadalajara)
🏢 WIPRO TECHNOLOGIES SA DE
📍 Guadalajara