About the Role

We are looking for a Technical Support Fiber Agent to provide remote technical

assistance to customers using high-speed fiber internet services. In this role, you will

troubleshoot internet, WiFi, voice, and network-related issues, helping customers

resolve problems quickly while delivering an outstanding customer experience.

This position is idóneo for candidates with strong troubleshooting skills, networking

fundamentals, and experience supporting internet or telecommunications services.

Key Responsibilities

- Diagnose and resolve internet, WiFi, voice, and connectivity issues remotely.
- Guide customers through troubleshooting steps and provide clear technical

support.

- Analyze modem, router, and network equipment performance to identify root

causes.

- Use internal tools and workflows to resolve issues on the first contact whenever

possible.

- Determine whether issues are related to customer equipment or the network.
- Minimize unnecessary technician dispatches through effective remote

troubleshooting.

- Educate customers on available connectivity solutions and service

enhancements.

- Maintain a high level of customer satisfaction through professional

communication and problem-solving.

What We are Looking For

Experience in Technical Support, Help Desk, ISP, Telecom, Networking, or Call

Center Technical Support.

Understanding of internet connectivity, WiFi networks, routers, and modems.

Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and

LAN/WAN.

Strong analytical and troubleshooting skills.





Ability to explain technical concepts in a simple and customer-friendly way.

Excellent communication skills in English and Spanish.

Experience working in a fast-paced customer support environment.

Preferred Qualifications

Experience supporting Fiber Internet services.

Familiarity with mesh WiFi systems (Eero, Google Mesh, etc.).

Experience with remote diagnostic and troubleshooting tools.

Knowledge of broadband, telecommunications, or ISP environments.

This is a position only for people willing to work ONSITE, we are located in AZCAPOTZALCO, CDMX.

We Offer:

Base salary 18K-20k (before taxes) per month.

*Payment is based on worked hours*

100% paid training and law benefits since day 1.

Medical, life insurance after 90 days with us.

Dental and visual coverage after 90 days with us.

40 hours per week

Referral program

Requirements:

· High school diploma or GED is a MUST.

· Advanced English level. (B2)

· Minimum of 6 months of experience in Call Center (Tech Support).

· Customer Service oriented.

Apply here!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.

📌 Soporte tecnico BILINGUE de Fibra Optica / 20k + Prestaciones de Ley y superiores (Azcapotzalco)
🏢 Tech Mahindra
📍 Azcapotzalco