The Product Support Senior Representative will be responsible for providing technical and commercial support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
The position will support the product lifecycle, including product launches, technical documentation, training, troubleshooting, and regulatory requirements.
The role will also be responsible for adapting and translating technical information for the Mexican and Latin American markets, supporting project development and commercial strategies.
Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
Support product launches, training programs, technical documentation, and commercialization activities.
Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation.
Deliver technical training, webinars, customer presentations, and trade show support.
Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service,



and other internal teams.
Maintain, translate, and update technical product documentation and literature in Spanish.
Support NOM certification processes and coordinate with testing laboratories in Mexico.
Collaborate on Product Management, Marketing, product development, and commercial strategy initiatives.
Bachelor's degree completed ~ Advanced English skills ~3–5 years of relevant professional experience, providing technical support ~ Previous experience with lighting products, electrical products, or related industries ~ Ability to interpret test reports and electrical and mechanical testing documentation.
~ Knowledge of national and international regulations applicable to electrical and lighting products (preferred)~ Experience with project management and meeting deadlines.
~ Proficiency in Microsoft Office.
~ Experience with Power BI, Oracle, PDF editors, or similar tools is preferred.

📌 Product Support Senior Representative (Xico)
🏢 Acuity
📍 Xico