Roles and Responsibilities:Primary Skill RequiredHands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.Detailed Description of project/Requirement DescriptionInstalling, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.Hardware/software troubleshooting and resolutionPerform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing,



and technologiesL1 level network troubleshooting and resolution for LAN ConnectivityHands & feet support to Backend team for Network/Server/application issueWorking with vendor support contacts to resolve technical issuesServer mounting/movementKnowledge of Office 365 supportCoverage/compliance software installation and troubleshootingGood Knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support, and assist with procurementStrictly adhere to defined Service Level Agreements (SLA's)Support recurring meetings, events, and after-hours activities as requiredDocumenting incidents, problems, and resolutions for future reference and for the knowledge base#J-*****-Ljbffr

📌 System Engineer (Chihuahua)
🏢 Epsilon LATAM.
📍 Chihuahua