We’re Hiring | Operational Business Analyst & Incident Manager

About us

Kronia is the next-generation partner for Digital Transformation. With the mission to accelerate the digital state of companies worldwide, Kronia® focuses on Cloud, Data and AI strategy and execution while delivering a comprehensive Cybersecurity framework and a comprehensive set of IT services. We believe in a high trust and performance culture that shapes how our professionals proudly represent our brand with every service and project we operate.

Kronia® is the pioneer IT brand revolutionizing the workplace with an innovation ecosystem through talent, services, products and solutions with strong industry know-how and expertise. Our remote-native culture and systematic approach to developing modernized IT skills and driving high performance bring differentiated value to our clients. Kronia® is the place where the best tech talent on earth can secure a distinguished and personalized life and career experience.

Are you a Business Analyst who enjoys solving operational challenges, improving processes, and working closely with both business and technology teams?

We are looking for an Operational Business Analyst & Incident Manager to join a fully remote, collaborative technology environment.

In this role, you’ll combine Business Analysis, Application Support, and Incident Management, helping teams understand business needs, improve operational processes, and coordinate the resolution of application-related issues.





We’re looking for someone with:

✔ 3–5 years of experience in Business Analysis, Operations Analysis, Application Support, Incident Management, or similar technology-oriented roles

✔ Strong experience analyzing and documenting business processes, workflows, use cases, and functional requirements

✔ Hands-on experience with incident triage, prioritization, escalation, tracking, and resolution coordination

✔ Experience creating process maps, gap analyses, functional assessments, and business recommendations

✔ Familiarity with ServiceNow, ITSM platforms, or incident tracking tools

✔ Experience working with CRM, ERP, or enterprise applications

✔ Strong analytical, problem-solving, and stakeholder management skills

✔ Ability to translate business needs into clear and actionable requirements for technical teams

✔ Excellent communication skills in English and Spanish

Nice to have:

- Experience in product-oriented technology environments
- ITSM / ITIL knowledge
- Experience with operational dashboards, support metrics, or service performance reporting
- Experience supporting enterprise application portfolios or digital transformation initiatives

Fully remote | LATAM If you enjoy connecting business needs, technology, and operational excellence, we’d love to hear from you!

Interested? Send me a DM or share your CV with me: [email protected]

Sueldo: $60,000.00 - $70,000.00 al mes

Lugar de trabajo: Empleo remoto

📌 Operational Business Analyst & Incident Manager (México)
🏢 Kronia
📍 México