DiDi General Inc. in Mexico City is seeking a CX Social Media Senior Analyst to own end-to-end social media customer experience processes.You will design response flows, scripts, and playbooks, and drive consistency and improvements across public and private channels.
This role collaborates with CX Operations, QA, Risk, and regional stakeholders to ensure timely, compliant support and data-driven decision making.
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📌 Senior Cx Social Media Analyst — Hybrid Ops & Playbooks (Xico)
🏢 Didi
📍 Xico
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