Select how often (in days) to receive an alert:Position Title: Airport Operations Crew - InternationalPosition Summary:The Airport Operations Crew provides award winning customer service to customers in the airport.
The Crewmember checks-in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; Meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.
Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.Essential Functions:Provide exceptional customer serviceConduct check-in process for customers via computerTag, lift, and handle customer luggageAnnounce flight arrivals, departures, and pre-boarding information via the public address systemCommunicate with our customers to keep them constantly informedOffer ancillary products to our customers such as "even more speed" and "even more space"Coordinate various duties with coworkers and other departments to ensure proper handling of customersHelp prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floorOperation of airport equipment, e.G. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.Assist customers with special needs, e.G. customers who need assistance in boardingCrewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)Ensure and maintain a safe environment and operationOther duties as assignedMinimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaAt least eighteen (18) years oldOne (1) year customer service,



volunteer experience or sales experienceStrong interpersonal and listening skillsComplete fluency in written and spoken English and SpanishMust be able to adhere to JetBlue Uniform Policy Manual StandardsValid Visa to travel to the United States of AmericaAble to travel and/or work variable hours, adaptable shifts, including holidays and weekendsExperience using a mouse, computer, keyboard and basic word processing, email and office applicationsMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeExperience performing under pressure and within fixed time constraintsDepending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standardsDepending on location, may need to acquire and maintain a United States Customs ClearanceAvailable for occasional overnight travel (10%)Must be able to pass a ten (10) year background check and pre-employment drug testLegally eligible to work in the country in which the position is locatedPreferred Experience and QualificationsTwo (2) years customer service, volunteer experience or sales experienceKnowledge of customer service principles and practices stronglyExperience working with various forms of payment (cash, credit cards, travelers checks, etc.)Regular attendance and punctualityAbility to work flexible hours including holidays/ weekends/ and overnight shiftsAble to make occasional trips to other locations for training or temporary assignmentAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits,



all capable Crewmembers are asked to assist with light cleaning of the aircraftOrganizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUpholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilitiesThe use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.Equipment:Computer and other office equipmentPublic Address SystemJet bridge and/or air stairs (Customer enplaning/deplaning equipment)Handheld radiosFree-standing computer kiosks used to identify and process Customer reservationsLight Emitting Diode (LED) screens and signsSubject to weather and elevated noise levels within airportsAbility to stand for an extended period of timePhysical Effort:Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred *******) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.JetBlue Airways is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
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📌 Airport Operations Crew (Cancún)
🏢 Jetblue
📍 Cancún