Responsible for managing reservations requested by travel agencies, guests, and other business partners, ensuring accurate and timely entry into the hotel’s reservation system. Confirms, modifies, and cancels reservations according to established procedures and hotel policies.

Provides accurate information regarding room availability, rates, packages, services, and hotel facilities while identifying opportunities to upsell and maximize revenue. Maintains complete and accurate reservation records and ensures all special requests and guest preferences are properly documented and communicated.

Works closely with Front Office, Sales, Revenue Management, and other departments to ensure smooth pre-arrival planning and a seamless guest experience.

Responds to inquiries professionally and promptly through email, telephone, and other communication channels. Ensures compliance with hotel, brand, and service standards while maintaining confidentiality of guest information.

Supports the overall operation of the Reservations Department and performs additional duties as assigned, contributing to guest satisfaction, operational efficiency, and revenue objectives.

📌 Reservations Executive (Ciudad de México)
🏢 Banyan Group
📍 Ciudad de México