Key Responsibilities

- Manage day-to-day revenue operations execution. - Oversee proactive sweeps and reactive ticket queues. - Own SLA attainment and resolution metrics. - Manage capacity planning and workload distribution. - Ensure quality, auditability, and process compliance. - Identify automation and process improvement opportunities. - Act as the operational point of contact for stakeholders. - Lead, coach, and develop the analyst team.

Tools & Technologies

- ServiceNow (SNOW) - Hopper Blue - MSSales / MSR - MSRA - AM Tool - Power BI - Excel - Microsoft Teams - M365 Copilot

Required Qualifications

- Postgraduate degree or equivalent. - 8-10 years of business process operations experience. - 3+ years leading delivery teams. - Experience managing SLA-driven operations. - Strong operational analytics skills. - Team leadership and coaching experience. - English C1 proficiency.

Preferred Qualifications

- Revenue Operations / Revenue Assurance experience. - Customer supplier/vendor management experience. - Experience in transition and knowledge transfer activities.

📌 Sales Operations - Remote (Ciudad de México)
🏢 Allyis
📍 Ciudad de México