Hitachi is seeking a senior IT Service Desk professional to lead critical incident resolution and drive continuous service improvement. You will coordinate cross-functional teams, manage incidents end-to-end, and mentor Service Desk staff in a fast-paced environment.
Join a general digital services team focused on delivering reliable IT support across infrastructure, applications, and user technologies. A Bachelor’s degree in IT/CS is required, with a strong track record in KPI/SLA reporting and
📌 Senior Service Desk Lead: Incidents, Automation & IT Ops (Ciudad de México)
🏢 Hitachi
📍 Ciudad de México
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